zZounds Reviews

I ordered a 3500.00 Breedlove and when I got to picking up the guitar which was well over the 45 days return policy I noticed that the guitar kept going flat I called Zzounds and their customer rep was by the end of the call yelling at me cause i knew it was dry and asked them if they had any humidifiers at their warehouse cause this guitar sounded so bad for the money and he was cursing me out because I didn’t want to pay for it. I sent the guitar to Oregon to have the luthier look at my guitar it was BONE DRY and the guitar is useless and I am stuck paying for a 3500.00 and they couldn’t fix it although they said they could. Long story short I spent 380.00 at Breedlove and it still goes flat abd I am stuck with the bill. I hate Zzounds for sticking me with a 170.00 payment every month

If I could give 0 star. Please avoid this website they let you know that your product will be ship next 1-2 days but they never send your product. Call them and they are all rude, they will tell you they never know what is going on with the product you purchased and don't know when your product will be ship. This website must be remove on the music instrument online store. They will send you defected product and don't care about customer service base on some other comment and my experience with them…. TRASH

Purchased this guitar as blemished so I knew there would be scratches, nicks etc. Now the guitar itself is great but it was delivered with one of the tuners completely broke off. Called to see maybe if I could get a little off the price because the instrument is damaged at this point. No, has to be returned and I could purchase a new one or keep it because it happened in shipping. There was zero damage to the shipping box and it takes quite alot to break a metal tuner button so was definitely sent to me that way... just be careful if you purchase from Zzounds.

I had ordered an epiphone SG guitar from guitar center and one year later it still had not arrived I went on ZZ sounds site ordered the guitar and it was shipped to me at my door within 4 days which is pretty impressive... Came packaged up beautifully and the guitar is absolutely beautiful..Thank you people!!

I placed a purchase into Zzound to finance equipment, with 10 mins i get an e-mail telling e that my order was cancelled due to a previous order going into collections. This was odd because this was my first order with the company ever. When i call into Customer Service they inform me that a family member has a defaulted account and that I cannot purchase with them until that account is satisfied due to they can only finance a certain amount per household.

My issue is that the card, billing information, social and name on the account does not have any link to me. When speaking with the manager he informed me that "Well the name used on the Billing in the default account as well as the phone number matches to you?" When i asked so o legal identification information, just things anyone can submit freely is what's stopping" The manager replied yes and then proceeded to tell me to contact my family member and make them pay the balance. i told him this is not my debt or my issue, not even link to my social, why am I being held to someone else debt just because we share a last name? He told me that's just their business practice and how they protect themselves.

I have been with zzounds for years. I just found out today I can no longer purchase from zzounds due to excessive returns. In 2022 I returned 3 pieces of equipment, and one was defective. Their return policy is 45 day return if you are not happy with the product. And when I call and try talking to the representative, he made me feel like I did something very wrong. Now mind you I spend over 3000 dollars a year from that company, and I was never late with one payment. I also asked them how come I did not get a warning or at least something, his response we do what we want and that was it. Very upset

I placed a purchase into Zzound to finance equipment, with 10 mins i get an e-mail telling e that my order was cancelled due to a previous order going into collections. This was odd because this was my first order with the company ever. When i call into Customer Service they inform me that a family member has a defaulted account and that I cannot purchase with them until that account is satisfied due to they can only finance a certain amount per household.

My issue is that the card, billing information, social and name on the account does not have any link to me. When speaking with the manager he informed me that "Well the name used on the Billing in the default account as well as the phone number matches to you?" When i asked so o legal identification information, just things anyone can submit freely is what's stopping" The manager replied yes and then proceeded to tell me to contact my family member and make them pay the balance. I told him this is not my debt or my issue, not even link to my social, why am I being held to someone else debt just because we share a last name? He told me that's just their business practice and how they protect themselves.

Guys I am so excited to have purchased my new guitar from Zzounds! It is awesome and now I have purchased a case too! Very happy with everything! Thank you Zzounds!

'Zzsounds are very straight up.! 'One on One, 'to answer all your questions.(which I like) 'the qualities is outstanding 'It's everything that you would want in workmanship.' very affordable (dont hurt your wallet) 'If you need a guitar/bass /gear 'or (whatever) 'this is the place to go.! ''You just cant go wrong with Zzsounds. 'You will not be disappointed.! (Kid you not)'Thanks for your help. 'best bill. ( I will definitely come back.!

Zzounds are excellent with the billing, but poor service after they got your money.
We ordered equipment in thousands of dollars. Got it. After a few weeks, one amplifier died (it happens). I emailed their service department. Two days later I'm getting a response "please call us" (already 3rd world country service). I called. I gave the guy the order number. He asked for me to explain the problem. I mentioned that I sent an email with all the details, and he said that "he doesn't have access to the service email" (what?).
After a long call, I was told that I'll get a return label and I'll need to send the item back. Had to contact them for again. Poor service. There are many good alternatives to this website.